Introduction
At Fresh N Clean® Dog Shampoo, Laundry, Cologne Spray, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase from us.
Please take a moment to familiarize yourself with our privacy practices. By visiting cleannfresh.shop or making a purchase, you agree to the terms of this Privacy Policy. If you do not agree with the practices described, you should not use our website.
Information We Collect
We collect both Personal Data and Non-Personal Data from you:
Personal Data
Personal Data refers to any information that can be used to identify you personally, either alone or in combination with other information.
Account information: When you create an account on our website, we collect your name, email address, phone number, login credentials (username and password), and other information you provide during account creation.
Order information: When you make a purchase from us, we collect your name, shipping and billing addresses, phone number, email address, payment card information, and other data associated with fulfilling your order.
Communications: If you contact us directly, we collect information about the communication, such as email contents, chat logs, and notes from phone calls.
Marketing preferences: If you opt-in to receive marketing communications from us, we collect your contact info, communication preferences, and data related to your engagement with our communications.
Surveys and feedback: If you participate in any of our surveys or provide feedback directly to us, we collect your responses and any Personal Data you choose to give us.
Non-Personal Data
Non-Personal Data refers to usage data and other information that does not reveal your identity. We collect this data primarily through cookies, web beacons, log files, and other tracking technologies.
Site usage data: We collect data about how you interact with our website, such as which pages you visit, content you view, links and buttons you click, searches you conduct, and how you navigated to our site.
Device/browser data: We collect data about the device and browser you use to access our site, including device type, operating system, browser type, IP address, unique identifiers, crash data, and language settings.
Location data: We may derive approximate location data from your IP address. This tells us the city, state, and country associated with your IP address.
Analytics data: We use Google Analytics to understand how our website is performing and how users engage with our site and ads.
How We Use Your Information
We only use your Personal Data as permitted by law. Common uses include:
- Providing our services – We use data about you to carry out our contractual duties, such as processing orders, managing your account, and providing customer support.
- Improving our services – We analyze usage patterns and survey feedback to better understand our users. This allows us to improve our website and enhance the services we offer.
- Marketing purposes – If you opt-in to our mailing list, we will use your data to send you marketing communications by email. You can opt-out anytime.
- Security and legal compliance – We monitor our systems for security threats, fraud, and may disclose data to government agencies or third parties to comply with legal obligations.
- Aggregated or anonymized data – We may use your Non-Personal Data and Personal Data in an aggregated or anonymized form for analytical, operational, and other business purposes.
Information Sharing and Disclosure
We will not sell, rent, or lease your Personal Data to third parties. We may share your data in the following circumstances:
Service providers: We partner with companies that help us provide our services, such as payment processors, shipping, email delivery, and website hosting. These companies may access or store Personal Data as part of providing their services.
Legal requirements: We may share your data when we believe it is required by law, such as responding to subpoenas, court orders, or legal processes. We may also share data to establish legal rights or defend against legal claims.
Change of ownership: If we sell, merge, or undergo a reorganization or other change of control, we may transfer your Personal Data to the acquiring entity.
Aggregated or anonymized data: We may share Non-Personal Data with third parties for industry analysis, demographic profiling, analytics, marketing, and other purposes.
Your Data Protection Rights
You have certain rights related to your Personal Data under data protection laws. These include:
- Access – You may request access to the Personal Data we hold about you.
- Rectification – You have the right to correct inaccurate or incomplete Personal Data.
- Erasure – You may request that we delete your Personal Data, subject to legal obligations.
- Withdraw consent – If you provided consent for us to process your data, you can withdraw it at any time.
- Restrict processing – You may request limits on how we use your Personal Data.
- Data portability – Under some laws, you have the right to request a copy of your data in a machine-readable format.
- Object to processing – You may object to us processing your Personal Data for marketing, analytics, or other reasons.
To make a request, please contact our Data Protection Officer. We will respond within 30 days unless your request is complex. If we cannot comply with your request, we will explain why.
Data Retention
We retain your Personal Data for the minimum amount of time necessary to fulfill our legal obligations, resolve disputes, enforce our agreements, and operate our business efficiently.
The criteria we use to determine retention periods include:
- Legal obligations – Laws may require us to keep certain data for tax, accounting, or other purposes.
- Contractual obligations – We retain data necessary to fulfill the terms of our agreements with customers, vendors, and other parties.
- Customer service – We keep data needed to support, troubleshoot, and respond to customer inquiries.
- Security and fraud prevention – We keep data needed to monitor for and prevent security breaches, spam, fraud, and illegal activity.
- Analytics and improvement – We retain usage data to analyze site performance and improve the customer experience.
Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, pixels, scripts, tags, and other tracking technologies to recognize you and/or your device(s) on, off and across different Services and devices. We use these technologies to provide, analyze and improve the Services, personalize content, target advertisements, measure the effectiveness of advertising campaigns, and perform analytics.
In many cases you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the Help menu of your browser to learn about cookie preferences and other privacy settings. Some of our service providers that utilize these technologies may offer their own opt-outs.
Disabling cookies – Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that removing or rejecting cookies could affect the availability and functionality of our website.
Do Not Track – Our Services do not respond to Do Not Track signals at this time. To learn more about Do Not Track signals, visit https://allaboutdnt.com.
Google Analytics – We use Google Analytics to understand how our website performs and how users engage with it. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
Security of Your Data
We use technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Some of our safeguards include:
- Encryption of data in transit and at rest
- Restricting staff access to Personal Data
- Network security monitoring
- Backup and disaster recovery systems
- Regular testing and auditing of security controls
Despite these efforts, the Internet cannot be guaranteed to be 100% secure. We cannot guarantee the security of your data during transmission or assure prevention from security breaches. You use our Services at your own risk.
International Data Transfers
If you access our website from outside the United States, your data, including Personal Data, will be transferred to and processed in the United States. These countries may not have the same level of data protection laws as your home country. We only make international transfers of Personal Data in accordance with applicable laws.
Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect Personal Data from children. If we become aware that a child has provided us with Personal Data, we will take steps to delete the information as soon as possible. Please contact us if you become aware that a child has provided us with Personal Data.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on our website. You should review this policy periodically to stay up to date on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us by email at [email protected].
Conclusion
Protecting your privacy is important to us. We hope this Privacy Policy demonstrates our commitment to responsible data practices. If you have any additional questions or concerns about how we handle your information, please get in touch.
